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bsw, ccm cert 2019. 6 yrs case mgmt, mental health + substance abuse pop. caseload 45-60 clients. epic ehr, motivational interviewing trained. did discharge planning, crisis intervention, medicaid waiver apps. bilingual eng/spanish. reduced no-show rate w/ reminder calls
I am writing to apply for the Case Manager position. I hold a Bachelor of Social Work degree and have been a Certified Case Manager (CCM) since 2019, with six years of experience serving individuals with mental health and substance abuse needs. I have managed caseloads of 45 to 60 clients at a time, coordinating care through the Epic EHR system.
My background includes discharge planning, crisis intervention, and completing Medicaid waiver applications on behalf of clients. I am trained in motivational interviewing, which I use to support clients through difficult transitions and encourage follow-through on care plans. I also implemented a reminder-call process that helped reduce appointment no-show rates.
As a bilingual English/Spanish speaker, I am able to build trust and communicate clearly with a broader range of clients and families, ensuring they understand their care options and next steps.
I would welcome the chance to bring this combination of certification, hands-on case management experience, and bilingual communication to your team. Thank you for your consideration.