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3yrs call ctr exp, zendesk + salesforce crm, avg 60 calls/day, csat 94%, handled billing disputes, trained 4 new hires, typing 65wpm, bilingual eng/spanish, retail returns dept b4 that
Customer Service Representative with 3 years of call center experience using Zendesk and Salesforce CRM to manage an average of 60 calls per day while maintaining a 94% CSAT score. Skilled in resolving billing disputes, training new hires, and typing at 65 wpm, with bilingual English/Spanish communication and prior background in retail returns support.