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front desk med recep 3 yrs, mult-line phones 40+ calls/day, sched pts epic ehr, verify ins elig bcbs/aetna/medicare, collect copays, hipaa trained, cpt/icd-10 basic, greet 60+ pts/day, fax/scan referrals, bilingual eng/spanish, cert med admin asst (cmaa)
Certified Medical Administrative Assistant (CMAA) with 3 years of front-desk experience managing a high-volume medical office, greeting over 60 patients and handling 40+ calls daily across multi-line phones. Skilled in Epic EHR scheduling, insurance eligibility verification with BCBS, Aetna, and Medicare, copay collection, and HIPAA-compliant patient intake, with working knowledge of CPT/ICD-10 codes. Bilingual in English and Spanish, with experience faxing and scanning referrals to support smooth patient flow.